Artificial Intelligence driven Speech Analytics for Microsoft Teams

Call analytics for Microsoft teams calling

CommsChoice Insights offers powerful speech analytics for Microsoft Teams.

Voice traffic represents a business's lifeline to their clients. It's also where opportunity and risk can arise. Prior to Artificial Intelligence, Quality Assurance on your phone calls meant manually sampling and assessing a fragment of your calls. Now things have changed. With Artificial Intelligence driven Call Analytics for Microsoft Teams calling, you can measure and assess all of your voice data. CommsChoice Insights brings you an incredibly powerful and modern AI Driven Quality assurance solution.


Artificial Intelligence understands the call sentiment and organises call recordings.

The CommsChoice Insights program indexes and arranges call recordings from the Microsoft Teams Phone System. When indexing your call recordings, Insights recognises caller sentiment, the agent's emotional responses and will highlight positive and negative words and cross talk.

Insights, powered by AI capabilities, sorts through the massive volume of call data and converts it to a useable data base of Q&A that become more accurate over time.

Create Quality assured calls and avoid poor Customer Experience

Your CX is what keeps bringing your customers back. Knowing what your customers think about you, before things turn for the worse can assist you putting out fires and help turn a poor experience into a positive one.

Understanding your customer’s feelings about your products and services and your support teams was almost impossible before they left or signed up with someone else. CommsChoice Insights for Microsoft Teams Direct Routing can structure and transcribe your call data so the trends in your customer sentiment can be identified as they begin.


Top to Toe data diversity

CommsChoice Insights analytics application, provides you with a full range of call analytics including keystroke data, call traffic, and other content straight from the Microsoft Teams Phone System. Insights AI helps you package these diverse data points to give you a 360 degree view of your operators performance and effectiveness.

To ensure that Insights provides best practice all stored Insights data is accessible to external analytics systems like Power BI, SAS, Tableau and other dashboard/analytics platforms.

Call analytics for Micrsoft teams Direct Routing

Speak to one of the CommsChoice Teams Contact Centre Solution experts 1300 42 66 67 or if calling from outside of Australia please call +612 8987 0600


Being a MS Gold Partner for Communications means something!

Its means that Commschoice has been certified by Microsoft for our MS Teams Calling products and our ability to deploy them.

So choosing Commschoice is choosing a Microsoft Teams Partner you can trust.

Find out more about Call Analytics for Microsoft Teams